Privacy Policy

Last updated: September 23, 2026

This policy explains how Apex HVAC & Construction handles information provided through this website and related service inquiries.

Information you provide

When you request service, we receive your name, phone number, and any email address, city, ZIP code, service selection, or project details you choose to provide. If you choose text updates, we also record your SMS preference and the consent statement associated with your request. Please do not include payment-card details, government identification numbers, or other sensitive information in the message field.

How we use information

We use inquiry details to respond, discuss your project, coordinate service, maintain related business records, and protect the website from misuse. Submitting the form does not by itself authorize promotional text messages. Your request is delivered to our team by email; it is not an automatic appointment confirmation.

Website storage and technical information

The website remembers your chosen community, ZIP code, and service within your browser tab to make navigation and form entry easier. These selections are reused for up to two hours after the most recent visit in that tab. Your motion preference may also be remembered for that tab. This browser memory does not contain your name, phone number, email, message, or SMS choice.

After a form submission, a temporary cookie connects your browser to a server-side copy of the entered fields so they can be recovered after a validation error or submission result. The cookie contains a random reference, not your contact details. This recovery copy expires after 15 minutes and is removed when used. Security checks also use a short-lived, hashed network identifier to limit repeated submissions.

Hosting and security systems may process technical information such as IP addresses, browser details, requested pages, and timestamps. The built-in service directory, request form, and animations do not use advertising trackers or analytics scripts. External services have their own collection practices.

Service providers and external links

Information may be handled by providers supporting hosting, email delivery, security, and any messaging service used to respond to you. We may also disclose information where required by law or necessary to address security or legal issues. Directions, financing, review, and other external links take you to separately operated services. If an external office map is displayed, its provider may receive technical data when it loads. Review those providers’ policies before sharing information with them.

Text-message privacy

SMS consent is optional and limited to replies about your service request, scheduling, appointment reminders, and related service updates. Message frequency varies with your request, and message and data rates may apply. Mobile numbers and SMS opt-in information are not sold or shared with third parties or affiliates for their marketing or promotional use. Providers assisting with message delivery may process this information only to support our messaging service.

You can withdraw text-message consent by replying STOP. Reply HELP for assistance, or contact us using the details below. Choosing not to receive texts does not prevent you from requesting or purchasing service. See our Website & SMS Terms linked in the footer for additional messaging details.

Retention, security, and your choices

Inquiry emails and service records may remain in our business systems after the temporary website recovery copy expires. We retain records as needed to respond, provide service, meet recordkeeping requirements, and resolve disputes. No website or email system can guarantee absolute security. Contact us to ask about your information, request a correction or deletion, or discuss available privacy choices. We may need to verify your identity and retain information required for lawful business or recordkeeping purposes.

You can clear browser storage or restrict cookies using your browser settings. Some convenience features, such as remembering your selected service or recovering a form, may then be unavailable.

Updates and contact

We may update this policy as the website or our practices change. The date above identifies the current version. Contact us with privacy questions or requests: